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A_FICAEMMA_EMMAC_FWM - Define Method for Forwarding Clarification Cases

General Data in Customer Master   BAL_S_LOG - Application Log: Log header data  
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In this step, you record the methods and classes used to forward clarification cases to the clerk responsible.

As a default setting, Enhanced Message Management uses clarification lists (transactions EMMACL, EMMACLS), to forward clarification cases to the clerk responsible. Clerks can display the cases they have received. You can also define installation-specific forwarding methods. The system evaluates these after it has generated a clarification case.

1. Define the forwarding methods you require.

Define an ABAP-OO class that uses the method FORWARD in the interface IF_EMMA_CASE_FORWARD to forward clarification cases to the clerk responsible using a workflow once they have been generated.

1. Assign the forwarding method required to a case category or case priority in the activity Maintain Clarification Case Categories.

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