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CRMC_IC_AUILET - Define Letter Settings

CL_GUI_FRONTEND_SERVICES - Frontend Services   ABAP Short Reference  
This documentation is copyright by SAP AG.

In this Customizing activity, you define the letter types that you want to be pushed to external routers or communication management software for distribution and immediate processing to interaction center agents based on their real-time availability.

• Enter a letter type.

• To enable the letter type for routing, select the Business Process Push checkbox.

PERFORM Short Reference   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Length: 538 Date: 20240523 Time: 175340     sap01-206 ( 18 ms )