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CRMS4V_REPA_TVAK - Specify Settings for Returns Orders as Follow-Up

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Define the sales document type that is used to create a follow-up sales document for a service transaction.

Specify the document type that is used to create returns orders as a follow-up document for in-house repairs and the related repair objects.

When you create a returns order within the in-house repair process, the returns order has the logistical follow-up activity Continue In-House Repair (Service) and the return reason assigned. You can then process the repair object in the customer returns and in-house repair processes.

• You have set up the integration of In-House Repair with Customer Returns in Customizing for Sales and Distribution under Sales -> Advanced Returns Management.

For more information, see the Logistics Functionalities in In-House Repair documentation in Customizing for Service under In-House Repair.

• If you want to post a goods movement from the returns stock to the storage location that is used for in-house repairs, specify the storage location in the Specify Storage Locations for Follow-Up Activities Customizing activity.

1. Enter the transaction type (that is used for in-house repairs) for which the follow-up sales document (that is used for returns orders) is created.
2. Enter the sales document type that is used to create the follow-up returns orders for the service transaction.
3. Specify the order reason and the return reason that are displayed in the follow-up returns order.
4. Optional: Specify whether a goods movement is posted to the storage location for in-house repairs.

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Length: 2004 Date: 20240523 Time: 174837     sap01-206 ( 44 ms )