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CRMVC_ARD_PROFILE_A - Define Profiles and Admissible Transaction Types

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In this Customizing activity, you create the profile for adjustment requests. You define profiles that control which types of adjustment requests are offered to the interaction center agent (assignment of transaction types).

Assign one or more of the transaction types to the selected profile. You have specified that these transaction types for adjustment requests are admissible for creation and processing, according to their profile.

To maintain a transaction type for the adjustment requests in this Customizing activity, the transaction type must have the business object type Complaint (BUS2000120) and the transaction classification Adjustment Requests (A).

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Length: 870 Date: 20240523 Time: 172808     sap01-206 ( 24 ms )