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CRMVC_RJCMAINT - Define Reasons for Rejection with Reference to Error Messages

CRMVC_RJCMAINT - Define Reasons for Rejection with Reference to Error Messages

General Data in Customer Master   General Data in Customer Master  
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In this IMG activity, you create rejection reason codes for order items. You then assign appropriate error messages to these rejection reason codes.

When the system rejects certain order items, SAP CRM transfers the rejection reason code to the service fill monitor. To determine the rejection reason code, you search for the error message in the error log. This message is linked to the code.

The rejection reason code explains why the system rejected a certain order item. Unlike the rejection reason code, the cancellation reason code has a direct business reference, such as the availability or properties of the product, and specifies why a sales order was canceled. Rejection reason codes represent all other possible reasons why the order item was rejected by the system. Possible reasons include:

  • Sales restrictions, for example:
  • Because an internal physical inventory is being carried out

  • Because the customer's credit limit is not sufficient

  • Foreign trade, for example:
  • Because the company does not have an export license for the product

The rejection reason codes are determined from the messages in the error log for the sales order where they are assigned to error messages. The error log for an order can contain several messages, at both header and item level. This means that an order item can have several rejection reason codes.

However, only one rejection reason code can be transferred to the service fill monitor for each order item. For this reason, the system uses the following procedure:

  1. If there is exactly one error message or warning with an assigned rejection reason code, this code is transferred to BW.
  2. If there are several error messages with different rejection reason codes for a specific order item, the rejection reason code with the highest priority is transferred.
  3. If there are several error messages with different rejection reason codes at header level, the rejection reason code with the highest priority is transferred.
  4. If there are several warnings with different rejection reason codes for a specific order item, the rejection reason code with the highest priority is transferred.
  5. If there are several warnings with different rejection reason codes at header level, the rejection reason code with the highest priority is transferred. Otherwise, no rejection reason code is transferred.

Note: The system can transfer only one rejection reason code per order item to the service fill monitor.






rdisp/max_wprun_time - Maximum work process run time   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
This documentation is copyright by SAP AG.

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