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CRMVC_SRQM_REC_PRIOR - Define Impact/Urgency/Recommended Priority

CRMVC_SRQM_REC_PRIOR - Define Impact/Urgency/Recommended Priority

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In this Customizing activity, you define the impact, urgency, and recommended priority levels that you can assign to a transaction, for example, an incident, problem, or request for change. The combination of impact and urgency determines the recommended priority of the transaction.

  1. Define the impact and urgency levels.
  2. Assign a priority to a combination of urgency and impact levels.






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