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CRMVC_WEC_CR_VTF - Define Time Frames for Complaints and Returns

CRMVC_WEC_CR_VTF - Define Time Frames for Complaints and Returns

Vendor Master (General Section)   TXBHW - Original Tax Base Amount in Local Currency  
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In this Customizing activity, you define the number of days that a Web shop customer has to submit a complaint or a return for a product that has a preceding transaction. You also define the period during which the setting is valid. If nothing is maintained in this activity, then Web shop customers cannot use the Web shop to submit complaints and returns.

Note: To define time frames for products that do not have a preceding transaction, use BAdI: Define Time Frames for Returns With No Preceding Transaction.

You make the settings for a preceding transaction type in combination with a target transaction type. A preceding transaction type can be, for example, a transaction type such as a sales order or a service request. Examples of target transaction types are complaints and returns. You can make one setting for each combination of preceding transaction type and target transaction type. For example, you can specify that a Web shop customer has 10 days to submit a return from the date that they received the invoice. If you require different numbers of days for specific times of year, such as during a holiday season, you modify the original settings rather than creating alternate versions of the preceding transaction type and target transaction type combination.

When making settings for the sales order transaction type, you can specify different numbers of days based on whether or not the item has been delivered. For example, you can specify that when the preceding transaction type is a sales order, the Web shop customer has 10 days to submit a return if the product has been delivered, and 15 days if the product has not been delivered.

  1. Select a transaction type, depending on the settings you are currently working on.
  2. Select a target transaction type.
  3. Select the number of days the Web shop customer has to submit their target transaction type.
  4. Set a different number of days based on the item having already been delivered.
  5. Set the dates during which the settings are valid.






General Material Data   General Data in Customer Master  
This documentation is copyright by SAP AG.

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