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CRMV_FSCM_PROMAN - Assign Process Category to Case Type and Transaction Type

General Data in Customer Master   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
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In this IMG activity, you can assign a case type or transaction type to a process category.

The assignment of a process category to a case type is required to create a CRM case file from an opportunity. When a case is created from an opportunity, the settings in this IMG activity are used to determine the case type used to create the case.

If a quotation for a financial service is created from a CRM case file, the process category of the case is used to determine a transaction type, based on the settings in this IMG activity.

You have to enter at least one process hierarchy in IMG activity Define Hierarchies for Acquisition Processes. This process hierarchy must be assigned at least one product category in the product master.

Process category FS_PROCESS_LOAN_01

Case type: FSO1

Transaction type: FSO1

ROGBILLS - Synchronize billing plans   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
This documentation is copyright by SAP AG.

Length: 1023 Date: 20240523 Time: 161216     sap01-206 ( 29 ms )