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CRMV_IC_FW_BPPT - Assign Parameters for Business Process Push

CRMV_IC_FW_BPPT - Assign Parameters for Business Process Push

ABAP Short Reference   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
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In this Customizing activity, you assign parameters to item types that you want to be pushed to external routers or communication management software (CMS) for distribution and immediate processing to Interaction Center agents based on their real-time availability.

For each item type, you can define a set of up to ten parameters, for example, status and priority. To correctly prioritize item types in the CMS, you use rule policy actions to set the values for the parameters. For example, you can specify that a business process must have status In Process and priority High to be pushed to an external router or CMS.

  • Select an item type.
  • For each parameter, enter a name, which will appear in the rule policy.
  • Enter a language.






General Material Data   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
This documentation is copyright by SAP AG.

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