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CRMV_SRQM_ITEMDT - Define Item Determination

CRMV_SRQM_ITEMDT - Define Item Determination

PERFORM Short Reference   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
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In this Customizing activity, you maintain item determination settings for a transaction type. Item determination identifies the service product of the relevant line item for a business transaction, for example, an incident or a problem. The service product can be used to determine, for example, service contracts, service level profiles, billing information, and dates.

When you save the business transaction, the system determines the service product based on multilevel categorization. If multiple service products are determined, the system chooses the product from the lowest-level category.

In Define Transaction Types, you have completed the settings in the Customizing header for the business transaction categories Customer Management Service Request (BUS2000223) and Customer Management Master Request(BUS2000224).

You have made the following Customizing settings in Assign Transaction Types to Catalog Categories:

  • Mapped transaction types to catalog categories
  • Activated item determination for the relevant catalog and transaction type combination

If you do not select the Active checkbox for a transaction, the system uses BAdI: Product Assignment for Creation of Service Items to determine the service product for the line item.

  • Select the Active checkbox to indicate that you want multilevel categorization to determine the service product for the transaction.
  • Select the Category Changeable checkbox to indicate that you can change the categories after the service product is determined and the line item is created.
  • Select the Redetermination checkbox to indicate whether the service product should be redetermined based on the new categories when multilevel categorization is modified.






ABAP Short Reference   CL_GUI_FRONTEND_SERVICES - Frontend Services  
This documentation is copyright by SAP AG.

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