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CRMV_SVY_DET_INC - Define Determination for Surveys in Service Requests
RFUMSV00 - Advance Return for Tax on Sales/Purchases Addresses (Business Address Services)This documentation is copyright by SAP AG.
You use this Customizing activity to define rules for determining surveys for service requests, for example, incidents. You can determine which survey the system proposes based on dates, transaction type, and item category. To refine determination, you can also define additional determination criteria and group these together in a criteria set.
You have defined one or more surveys in Define Surveys.
The standard configuration contains the survey SERVICE_STANDARD as an example.
- Choose New Entries.
- Enter an ID and a description for the determination rule.
- Choose a transaction type and an item category.
- Enter a validity period for the determination rule.
- Choose the survey for which the determination rule is valid.
- Use the Mandatoryand Active checkboxes to identify whether the survey must be completed and whether the determination rule is active.
- Save your entries.
You have defined the following determination rules:
Determination Rule: ABC
Valid From: 01 January 2017
Valid To: 30 June 2017
Transaction Type:
Questionnaire: INCIDENT_QUESTIONNAIRE_1
Active:X
and
Determination Rule: DEF
Valid From: 01 January 2017
Valid To:30 June 2017
Transaction Type:ITIN
Questionnaire:INCIDENT_QUESTIONNAIRE_2
Active:X
The system will determine the questionnaire INCIDENT_QUESTIONNAIRE_1 for all incidents, independent of transaction type. For incidents with transaction type ITIN, the questionnaire INCIDENT_QUESTIONNAIRE_2 is proposed in addition to INCIDENT_QUESTIONNAIRE_1.
CL_GUI_FRONTEND_SERVICES - Frontend Services Vendor Master (General Section)
This documentation is copyright by SAP AG.
Length: 2391 Date: 20240523 Time: 183852 sap01-206 ( 35 ms )
