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CRMV_WEC_SREMAIL - Define E-Mail Options for Service Requests

BAL_S_LOG - Application Log: Log header data   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
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In this Customizing activity, you define whether Web shop customers receive a confirmation e-mail after they create a service request, and whether they can choose to receive a status e-mail when their service request is updated.

This activity can also be used for information requests.

Note: If you make the status update option available, it appears on the problem description page of the guided process for creating service or information requests.

A standard entry is delivered containing the following values:

• Internet Sales is specified as the channel

• ESRVis specified as the transaction type

• Both the Creationand Updatecheckboxes are selected

1. Ensure that Internet Sales is selected as the channel.

This is a requirement for the activity to work in SAP Web Channel Experience Management.

1. Select a service request transaction type to be used in combination with the Internet Sales channel.

This could be a custom transaction type.

1. To specify that a confirmation e-mail is sent to Web shop customers after they create a service request, select the Creation checkbox.
2. To specify that Web shop customers can choose to receive an e-mail when their service request is updated, select the Update checkbox.

CPI1466 during Backup   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
This documentation is copyright by SAP AG.

Length: 1787 Date: 20240523 Time: 164206     sap01-206 ( 29 ms )