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CRM_BTX_WTY_OUTBOUND - Settings for Automatic Creation of Outbound or Inbound Warranty Claims

PERFORM Short Reference   TXBHW - Original Tax Base Amount in Local Currency  
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You can trigger the following processes:

• Automatic creation of an outbound warranty claim from a complaint

• Automatic creation of aninbound warranty claim from a service order or service confirmation

• Automatic creation of an outbound warranty claim from an inbound warranty claim

This document describes the settings that you need to make in various Customizing activities.

You find the standard Customizing settings for these functions in Customizing for Customer Management, under:

• Define Transaction Types: Here you find the transaction type CRMW - Inbound Warranty Claim. This transaction type has the leading transaction category Complaints (BUS2000120).

• Define Item Category Determination: The item categories for transaction type CRMC were reused for the transaction type CRMW.

• Define Copying Control for Transaction Types: There are copy control settings for copying the following transactions:

• From CRMW (Inbound Warranty Claim) to CLMA (Outbound Warranty Claim)

• From SRVC (Service Confirmation) to CRMW (Inbound Warranty Claim)

• From SRVO (Service Order) to CRMW (Inbound Warranty Claim)

• Define Copying Control for Item Categories: The determination of item categories was extended.

• Define Action Profiles and Actions:

• The action profile COMPLAINT_WARRANTY - Create Outbound Wty Claim from Inbound Wty Claim/Complaint was created with three actions and assigned to transaction type CRMW.

The action WARRANTY_CLAIM_COMPLAINT - Create Outbound Wty Claim from Inbound Wty Claim/Complaint in this action profile has the target transaction type CLMA - Outbound Warranty Claim. The schedule and start conditions are blank by default.

• The action profile SERVICE_CONFIRMATION_WARRANTY - Service Confirmation with Creation of Inbound Warranty Claim was created with three actions. This action profile is intended to be assigned to transaction type SRVC - Service Confirmation. This assignment is not made in the standard system and must be made by the system administrator. For more information, see the Activities section.

The action SERVICE_CONFIRMATION_FILL - Create Inbound Warranty Claim from Service Confirmation in this action profile has the target transaction type CRMW - Inbound Warranty Claim and the source item categories SVCM - Service Part Item and SVCP - Service Product Item. The schedule and start conditions are blank by default.

• The action profile SERVICE_ORDER_WARRANTY - Service Order with Creation of Inbound Warranty Claim was created with three actions. This action profile is intended to be assigned to transaction type SRVO - Service Order. This assignment is not made in the standard system and must be made by the system administrator. For more information, see the Activities section.

The action SERVICE_ORDER_FILL - Create Inbound Warranty Claim from Service Orderin this action profile has the target transaction type CRMW - Inbound Warranty Claim and the source item categories SVCM - Service Part Item and SVCP - Service Product Item. The schedule and start conditions are blank by default.

To use the standard Customizing, you make the following Customizing settings for these functions in Customizing for Customer Management under:

• Define Transaction Types:

• Assign the new action profiles SERVICE_CONFIRMATION_WARRANTY or SERVICE_ORDER_WARRANTY to the transaction types SRVC or SRVO, respectively, or extend the existing action profiles SERVICE_CONFIRMATION or SERVICE_ORDER by the new actions SERVICE_CONFIRMATION_FILL or SERVICE_ORDER_FILL, respectively.

• Assign the new action profile COMPLAINT_WARRANTY to the transaction type CRMC or extend the existing action profile COMPLAINT by the new action WARRANTY_CLAIM_COMPLAINT.

• Check the existing Customizing settings for the transaction type CLMA - Outbound Warranty Claim and ensure that the Partner Determ.Proc. is 00000070.

• Define Action Profiles and Actions:

To define that only items with reference objects that have valid warranties should be copied from a service order or service confirmation into the inbound warranty claim, in action SERVICE_CONFIRMATION_FILL or SERVICE_ORDER_FILL, for method COPY_DEF_ITEMS, for parameter WARRANTY_CHECK, enter the value X.

• Define Partner Determination Procedure

Check the following existing Customizing settings for partner determination, which ensure that the corresponding action can automatically fill the partner data in the inbound or outbound warranty claim:

• In this Customizing activity, in the Partner Functions in Procedure subdialog, for business partners Bill-To Party (Customer Management), Payer (Customer Management), and Vendor (Customer Management), an Access Sequence was assigned to Procedure 00000070. This access sequence, in turn, has the value CRM_PARTNER_I Partner Determination via Reference Object (Header) in the Source field in the Customizing activity Define Access Sequences in subdialog Individual Accesses.

• For business partners Sold-To Party (Customer Management), Ship-To Party, and Employee Responsible (Customer Management), an access sequence is assigned that has value COM_PARTNER_A Preceding Document in the Source field.

SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
This documentation is copyright by SAP AG.

Length: 8156 Date: 20240523 Time: 182504     sap01-206 ( 117 ms )