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CRM_CASE_IC_CPROF_51 - Enhance Profiles for Case Processing

CRM_CASE_IC_CPROF_51 - Enhance Profiles for Case Processing

SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   Addresses (Business Address Services)  
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You can use this Implementation Guide (IMG) activity to add a quick search to your case processing profiles.

The quick search function for case searches is delivered only in the test application BSP_IC_CMG_DEMO.

You have created case processing profiles in Customizing for Customer Relationship Managementby choosing Interaction Center WebClient --> Business Transactions --> Case Management --> Define Profiles for Case Processing.

You can define the quick search and assign it to the corresponding case processing profiles as follows:

  • Enter a technical name and description for each search.
  • Assign the corresponding search structure.
  • Define which case attributes or fields in your case search should contain which default values.
  • Group the quick searches into profiles.
  • Assign the profiles for quick searches to the corresponding case processing profiles.

See BSP test application BSP_IC_CMG_DEMO.






Addresses (Business Address Services)   CL_GUI_FRONTEND_SERVICES - Frontend Services  
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