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CRM_CASE_STATPROF - Create Status Profile
BAL Application Log Documentation Addresses (Business Address Services)This documentation is copyright by SAP AG.
In this Customizing activity you can create a status profile to which you assign case statuses. By assigning a status profile to a case type, you determine the possible statuses that users can set for cases of this case type.
Statuses are used as a criterion for searching for cases, and can also be used for case analyses, for example, to determine the number of open cases.
The status profile CRM_0001 is predefined in the standard system.
Status Profile View
The fields Status OT and Status Schema are not relevant for customer use. They enable SAP programmers to establish a connection to the central SAP status administration function using a Business Add-In.
Status Value View
You can define as many statuses as you require for your application. A case can only have one status at any time.
- Status (User-Defined Status)
- Assign numbers to your statuses. You use these numbers to determine permitted status changes by defining the lowest status required to assign a particular status (see "Lowest Predecessor Status" below) and the highest new status that users can assign given a particular current status (see "Highest Predecessor Status" below). You can find an example below of how to determine allowed status changes.
- Status Name
- Enter a descriptive text for each customer-defined status.
- System Status
- To enable the system to interpret your customer-defined statuses, you need to assign a system status to each customer-defined status. You can call up a list of possible entries to see the system statuses available. Note the system behavior for the following system statuses:
- 003 (External Processing): The case is not ready for input. The user can only change the status using a pushbutton. The roles of the pushbuttons depend on the individual Case Management application.
- 007 (Closed): The case is not ready for input. The user can, however, still change the status. The user can only change the status using a pushbutton. The roles of the pushbuttons depend on the individual Case Management application.
- 008 (Confirmed): The case is not ready for input. The status cannot be changed.
- 009 (Voided/Deleted/Canceled): This status is not ready for input. The status cannot be changed. Note: This status is not used in Case Management applications as part of Service.
- Auto
- This flag is automatically set according to the system status and indicates that users cannot change the status.
- Process Route Control
- Defines a workflow event triggered when the status is set. Note: SAP does not provide predefined workflow templates for Case Management in the standard SAP system.
You assign status profiles to case types in either of the following Customizing activities:
| Status | Name | System Status | Lowest Status | Highest Status |
|---|---|---|---|---|
| 10 | In creation | Open/New | 0 | 10 |
| 20 | New | Open/New | 0 | 20 |
| 30 | In Process | In Process | 0 | 40 |
| 35 | With legal department | For Release | 20 | 37 |
| 37 | Cleared by legal department | Released/Approved | 35 | 37 |
| 40 | Processing Complete | Closed | 30 | 40 |
| 50 | Completed | Confirmed | 40 | 40 |
The status controls the status changes. A status can be set if the current status is greater than or equal to the lowest status number and smaller than or equal to the highest status number.
Example 1: The status Cleared by legal department can only be set if the lowest status is 35, that is, With legal departmentand the highest status is Cleared by legal department. In other words, Cleared by legal departmentcan be set only if the current status is With legal department.
Example 2: The current status is 30, In processing. Possible statuses that may follow this are all statuses for which the following is valid:
lowest status < = current status < = highest status
Possible follow-on statuses would therefore be: With legal department, Processing complete.
Note on Authorizations
To control user authorizations for case statuses, you enter a status in the authorization object S_SCMG_STAin the field CASETYPE and define the permitted activities for the status. For example, you can restrict authorizations for changing statuses.
TXBHW - Original Tax Base Amount in Local Currency General Material Data
This documentation is copyright by SAP AG.
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