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CRM_COMPL_ARM_DEFAUL - BAdI: Override Default Values and Settings

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This Business Add-In (BAdI) is used in component Service Complaint (CRM-BTX-COM). You can use this BAdI to dynamically override default settings and default values.

The BAdI has the following methods:

• RETURN_ITEM_DEFAULT_DETERM - Return Item Default Determination

You can use this BAdI method to dynamically override the following default values:

• Activity(follow-up activity code)

• Product Receivedcheckbox

• Refund Control Code, which the system determines when you create a return request item.

You can find the default values in the Customizing activity Configure Default Values for Return Request Items.

• REFUND_DEFAULT_DETERM - Refund Default Determination

You can use this BAdI method to dynamically override the default setting for the Return Refund Code, based on the Inspection Codeand the Return Reason Code.

You can find the default settings in the Customizing activity Configure Default Settings for Returns Refund Codes.

For more information about the standard settings (filters, single or multiple uses), see the Enhancement Spot Element Definitionstab in the BAdI Builder (transaction SE18).

For information about the implementation of BAdIs in the context of the Enhancement Concept, see SAP Library for SAP NetWeaver under BAdIs - Embedding in the Enhancement Framework.

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