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CRM_DNO_MONITOR - Enhancements for Service Process Monitor

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This Business Add-In enables the following customer-specific enhancements in the service process monitor (report CRM_DNO_SERVICE_MONITOR):

• PRESELECT Method

This method is called before data selection. From here, the CT_HEADER_GUID table can be used to limit the selection criteria. The CT_HEADER_GUID table can be filled with the transaction header GUIDs that should be used for the standard selection. The current selection criteria can be determined using the function module RS_REFRESH_FROM_SELECTOPTIONS.

• UPDATE_LIST Method

This method is called from the list output. From here, customer-specific fields in the hit list (output structure CRMT_DNO_SERVICE_MONITOR) can be filled. The table for the current list settings (field catalog, field group, layout) can also be modified as appropriate.

For information about possible settings in the list display, see the documentation for the function module REUSE_ALV_GRID_DISPLAY.

The IV_SELMODE parameter is used to transfer the information determining whether the hit list should be displayed as a list (value = SPACE), or whether the report sould be called in the background and the hit list returned to the caller via the memory (value = D).

• Methods FCODE_CUS1, FCODE_CUS2, FCODE_CUS3

These methods can be used to implement customer-specific function codes in the list. Three function codes are available for this purpose (+CUS1, +CUS2, +CUS3). The function codes can be selected from the menu (using menu option Goto) or using the application toolbar.

The current hit list and information about the list line (field IS_SELFIELD-TABINDEX) selected is provided in the methods.

In the standard system, the fields of the CRMT_DNO_SERVICE_MONITOR structure are displayed in the service process monitor.

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