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CRM_DWP_QUAL_SCALE - Maintain Scales

CRM_DWP_QUAL_SCALE - Maintain Scales

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In this Customizing activity, you define and change the proficiency scales that are used to define the qualification groups and qualifications in the qualifications catalog.

Each scale is defined using a unique numerical indicator and a scale name. In addition, proficiencies defining the possible rating grades must be specified for each scale.

There are two types of scales, but Quantity Scales are not relevant in customer management and cannot be used in the qualifications catalog. Therefore, you should only define quality scales.

Quality Scales
You must define and name each individual proficiency for a quality scale. A maximum of 9999 rating grades are available and you can add any proficiency text you require to each one.
Note
Proficiency 0 for the rating of qualifications and requirements is not supported in customer management. Do not allocate the ID '0' to any of the proficiencies.
Proficiencies can be established for each element of a quality scale by entering a free text description. These proficiency descriptions are passed on as defaults for each element in the qualifications catalog and appraisals catalog that is linked to the scale. The individual descriptions for each element can be overwritten.

Example

Quality scales can look as follows:

Scale Proficiency (Description of Proficiency)

Language Scale
1 (Learned at school)
2 (Basic working knowledge)
3 (Fluent)
4 (Sufficient for business purposes)
5 (Native speaker)

3-Point Scale
1 (1 point)
2 (2 points)
3 (3 points)

Yes/No Scale (for Qualifications)
1 (Yes)

Note
This type of scale only requires one proficiency, since you only need to show that the qualification exists. If the negative is the case, that is, a person does not possess a qualification, the qualification is not entered.

Recommendation

You should bear the following in mind when creating quality scales:

  • It is recommended that you do not define more than 20 proficiencies per scale since the more proficiencies a scale has, the less meaningful it becomes.
  • Create at least one proficiency for each quality scale. The proficiency is defined using a unique numerical indicator and a descriptive text. To ensure that the percentage of suitability can be calculated correctly, you must define the proficiencies for all scales in ascending order. This means that the proficiencies must be created with the highest value in the ID field corresponding to the highest/best qualification proficiency (see examples).
    Note
    Bear this convention in mind particularly when creating scales, such as the German school marks scale (1 to 6, Very good to Unsatisfactory), which should be created exactly the opposite way around.

When changing quality scales, you must bear the following in mind:
Scales that are already used in resource planning in customer management should not be changed since this could cause data inconsistencies. If required, create a new scale instead.

Activities

  1. Choose Edit->New Entries on the Change View "Scale": Overview screen.
The New Entries: Overview of Added Entries screen appears.
  1. Enter a numeric indicator in the ID field.
  2. Enter a descriptive name in the Scale field
  3. Choose ENTER.
  4. Select the entry.
  5. Choose Proficiencies from the tree structure.
The screen Determine Scale Type appears.

Creating a Quality Scale

  1. Choose Quality Scale.
The Change View "Proficiencies of a Quality Scale": Overview screen appears.
  1. Choose Edit->New Entries.
The New Entries: Overview of Added Entries screen appears.
  1. Enter the required data.
Note
When creating and changing quality scales, ensure that the proficiencies start with 1 and are then numbered consecutively.
  1. Choose ENTER.
  2. Save the scale.

Creating Proficiency Descriptions for Quality Scales

  1. Choose the required scale.
  2. Choose Proficiencies in the tree structure.
The Change View "Proficiencies": Overview screen appears.
  1. Select the required proficiency.
  2. Choose Proficiency Descriptions in the tree structure.
The Change View "Proficiency Descriptions": Overview screen appears.
  1. Choose Edit->New Entries.
The New Entries: Overview of Added Entries screen appears.
  1. Insert the proficiency description in the Line column. If necessary, use several lines.
  2. Number the lines in the Seq.No. column, ascending from 1 through to n.
  3. Choose ENTER.
  4. Save the entry.

Translating a Scale/Scale Proficiencies/Proficiency Descriptions

  1. Navigate to the required object.
  2. Choose Goto -> Translation
The Choose Languages dialog box appears.
  1. Select the required languages and choose Continue.
The Maintain Texts in Other Languages dialog box appears.
  1. Enter the relevant translations in the Name of Object column.
  2. Choose Continue.
  3. Save the translation.






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