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CRM_EMAIL_2 - Assign Transaction Types

CRM_EMAIL_2 - Assign Transaction Types

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In this IMG activity, you assign a business transaction type to each of the activities for incoming and outgoing e-mail.

The CRM system creates an activity for each incoming and outgoing e-mail. The activity allows you to link an e-mail to business objects and to achieve an appropriate assignment in the CRM system. If an e-mail is sent to multiple recipients, the system creates an activity for each recipient.

The following settings are delivered with Customizing in the standard system:

  • For the activities for incoming e-mails: Transaction Type 0004 - Incoming E-Mail
  • For the activities for outgoing e-mails: Transaction Type 0005 - Outgoing E-Mail

If necessary, you can define your own transaction types in Customizing for business transactions. For more information, see the IMG documentation for the IMG activity Define Transaction Types.






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