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CRM_FS_CASE_TYPE - BAdI: Determination of Case Type and Responsible Employee

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You use this Business Add-In to influence the generation of a CRM case file from an opportunity. The following options are available:

1. Case type determination
   Method: GET_CASE_TYPE
   When a CRM case file is generated from an opportunity, the case type is determined based on the specified product category or product in the opportunity by default. You can override the default settings with this BAdI method.
2. Determine person responsible and processor of case file
   Method: GET_RESP_EMPLOYEE
   When a CRM case file is generated from an opportunity, the employee responsible is copied from the opportunity to the case file by default. The processor of the case file remains initial. You can override the default settings with this BAdI method.

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Length: 954 Date: 20240606 Time: 172809     sap01-206 ( 24 ms )