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CRM_ICM_BP_SEARCH - Exclude ICM Persons and Organizations from Account and Contact Search

CRM_ICM_BP_SEARCH - Exclude ICM Persons and Organizations from Account and Contact Search

SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   BAL_S_LOG - Application Log: Log header data  
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In this activity, you make the settings required to ensure that the various parties involved in ICM are distinguished correctly in the search.

By making the settings given below, you exclude ICM persons and organizations from the standard search for accounts and contacts:

  • The standard search for accounts and contacts is used to find external professionals involved in a case, such as lawyers and psychologists.
  • An ICM-specific search is used to find those not professionally involved, such as suspects, witnesses, and victims.

  1. In the Customizing activity Extend Object Model for Business Partner (Service -> Cross-Application Components -> Generic Interaction Layer/Object Layer -> Component-Specific Settings), select Implementation Class Definition and choose New Entries.
  2. Make the following entries:
External Object Name Implementation Class
BuilHeaderAdvancedSearch CL_ICM_X_BUPA_IL_HEADER_SEARCH
BuilContactAdvancedSearch CL_ICM_X_BUPA_IL_CP_SEARCH

BuilContactAdvancedSearch






CL_GUI_FRONTEND_SERVICES - Frontend Services   Addresses (Business Address Services)  
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