Kontakt

Ansicht
Dokumentation

CRM_IC_001 - Define Account Identification Profiles

CRM_IC_001 - Define Account Identification Profiles

ABAP Short Reference   Addresses (Business Address Services)  
This documentation is copyright by SAP AG.
SAP E-Book

In this IMG activity, you can define a profile for identifying accounts in the Interaction Center (IC) WebClient 2005. You can:

  • Define parameters for account searches using one of the following scenarios:
  • Business-to-business (B2B)

  • Business-to-consumer (B2C)

  • Employee

  • Set default values that the system uses when agents create new accounts or contact persons

In the default profile DEFAULT, the scenario is set to B2B.

After defining your account identification profile, assign it to the relevant IC WebClient profile in Customizing for Customer Relationship Management -> Interaction Center WebClient 2005 -> Define IC WebClient Profiles.






BAL Application Log Documentation   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Length: 1140 Date: 20240523 Time: 161438     sap01-206 ( 21 ms )