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CRM_IC_062 - Define Standard Response Groups

ABAP Short Reference   rdisp/max_wprun_time - Maximum work process run time  
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In this IMG activity, you logically group frequently used standard responses that agents access for responding to e-mail and chat. The responses appear in a dropdown box in either the e-mail and or chat screens. Because a large amount of standard responses can exist, presenting a smaller amount of standard responses to agents allows them to quickly choose the ones they need without having to use a separate search screen.

If you do not maintain this activity, agents will not have any default standard responses available, however, they can still search all existing standard responses.

You have created standard responses in the mail form transaction.

1. Create standard response groups.

Each group you define can have its own set of standard responses assigned to it.

1. Assign one or more standard responses.

You can add multiple standard responses to the same standard response group by creating a new line and using the same standard response group.

1. Assign the standard response groups to either the e-mail or the chat profiles.

General Data in Customer Master   Addresses (Business Address Services)  
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