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CRM_IC_063 - Define Outgoing E-Mail Address Groups

CRM_IC_063 - Define Outgoing E-Mail Address Groups

TXBHW - Original Tax Base Amount in Local Currency   TXBHW - Original Tax Base Amount in Local Currency  
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In this Customizing activity, you logically group e-mail addresses that agents can choose as their outgoing e-mail address when responding to e-mails. These e-mail addresses appear in the From dropdown list in the e-mail editor in Service.

If you do not maintain this activity, agents will not have the option of choosing an outgoing e-mail address.

Note that in Service you can use the Business Add-In (BAdI) CRM_IC_DFLT_SENDER_ADDR to further influence defaulting of outgoing e-mail addresses.

You have defined e-mail addresses.

  1. Create outgoing e-mail address groups.
Each group you define can have its own set of e-mail addresses assigned to it.
  1. Assign e-mail addresses.
You can choose an e-mail address or a name to appear in the Fromfield of your e-mails in the recipient's system. This could be the name of a department, such as service department or a name of a person. If you want a name to appear in the Fromfield instead of the e-mail address of the sender, you must enter the following:
  • A name

  • A blank space

  • The e-mail address in angle brackets

Note:
Make sure you enter a blank space between the name you want to show in the Fromfield and the e-mail address that you enter within angle brackets. You can use uppercase and lowercase letters. You must not exceed 70 characters for the name and e-mail.
You can add multiple e-mail addresses to the same outgoing address group by creating a new line and using the same outgoing address group.
You can add an empty e-mail address in the Address/Number field of this Customizing activity, but this will only be displayed in the Fromfield on the WebClient UI, if new e-mails are not saved automatically. For more information, see SAP Note 1968668.
  1. Assign the outgoing address group to the e-mail profile.






rdisp/max_wprun_time - Maximum work process run time   General Data in Customer Master  
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