Ansicht
Dokumentation

CRM_IC_068 - Define Knowledge Search Profiles

PERFORM Short Reference   PERFORM Short Reference  
This documentation is copyright by SAP AG.

In this IMG activity, you define a knowledge search profile to:

• Determine which knowledge bases are offered to interaction center (IC) agents in the Database dropdown in the IC knowledge search

• (SAP CRM only) Restrict agents' access to the knowledge base SDB (Solution Database) in the IC knowledge search

In the IMG activity Name and Configure Knowledge Base, you have defined the knowledge bases that you want to assign to the knowledge search profile.

BAL_S_LOG - Application Log: Log header data   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Length: 700 Date: 20240523 Time: 162455     sap01-206 ( 26 ms )