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CRM_IC_081 - Define Dual Tone Multi Frequency (DTMF) Tones

CRM_IC_081 - Define Dual Tone Multi Frequency (DTMF) Tones

General Data in Customer Master   ROGBILLS - Synchronize billing plans  
This documentation is copyright by SAP AG.
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In this Customizing activity, you define dual tone multi frequency (DTMF) tones, which you can send through a standard communication management software interface, thereby flexibly supporting:

  • Private branch exchange (PBX) specific commands
  • Automatic call distribution (ACD) specific commands
  • Computer telephony integration (CTI) specific commands

For example, you might want to send a DTMF tone for *8 to trigger the switch to put a call back in the queue.

  1. Define the DTMF tone.
  2. Assign the DTMF tone to a toolbar button in a toolbar profile.
You do this in Customizing for Service -> Interaction Center WebClient -> Basic Functions -> Communication Channels -> Define Toolbar Buttons.






BAL Application Log Documentation   CL_GUI_FRONTEND_SERVICES - Frontend Services  
This documentation is copyright by SAP AG.

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