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CRM_IC_STDRESP_LANG - BAdI: Language Determination for Standard Response Texts

CRM_IC_STDRESP_LANG - BAdI: Language Determination for Standard Response Texts

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This Business Add-In (BAdI) is used in the Interaction Center (CRM-IC) component. You can use this BAdI to determine the default language for your standard response texts.

The system calls an implementation of the BAdI definition using the BAdI method GET_STD_RESPONSE_DEFAULT_LANG as follows:

  • When a standard response is taken over into the standard response list to determine the initial language selection (that is, the default language)
  • When a standard response is inserted into an e-mail without explicitly choosing a language

For more information about the standard settings (filters, single or multiple uses), see the Enhancement Spot Element Definitions tab in the BAdI Builder (transaction SE18).

CRM_IC_SET_STD_RESP_LANG

Language Determination for Standard Response Text

The default language determination is carried out through a sequence of steps. As soon as one of the steps finds a language for which a translation of the standard response text exists, the method ends and uses this language. As long as a step fails to determine a language, the next step is used for language determination. If all the steps fail to determine a language, the first language in the list of available languages is chosen.

The method checks the following steps in the order listed below:

  1. The correspondence language of the main contact
  2. The language saved with the main contact's address
  3. The correspondence language of the main partner
  4. The language saved with the main partner's address
  5. Whether English is available
  6. Whether the logon language of the IC agent is available
  7. The first language in the list of available languages





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