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CRM_ISX_BILLS_ENH - Define Settings for Bill Display

CRM_ISX_BILLS_ENH - Define Settings for Bill Display

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The following Customizing activities have to be performed if you want to display external billing documents and billing detail records (BDR) in the CRM system for follow-on processes, for example creating a dispute. These objects are not persisted in the CRM system, but read directly from the external billing system.

By default, the system displays invoices and billable items from SAP Convergent Invoicing.

If you create a dispute or adjustment request for one of these objects, the system shows you whether a dispute or an adjustment request exists, both at object level and at a higher object level. For example, if a dispute exists for a billing item, you can also see this in the system at the header level of the billing document.

If you want to display customer-specific fields on the user interface, you can add these fields with the UI configuration tool directly on the UI. The new fields are automatically added to all structures and can be filled within an implementation of the BAdI: Reading of Billing Data from External Systems.

If you use the default implementation to display data from SAP Convergent Invoicing, you have to fill the customer-specific fields in the SAP ERP system as follows:

  • Add the fields you need for the invoice header as an append to structure FKKINVDOC_H_CRM_EEW
  • Add the fields you need for invoice items as an append to structure FKKINVDOC_I_CRM_EEW
  • Add the fields you need for billing detail records as an append to structure FKKBIXBIT_IT_CRM_EEW
  • Fill the fields in a FI-CA event. You can use events 2788 and 2789 to fill fields for the invoice header and invoice items. For more information about how to use these events, see Management of Events (transaction FQEVENTS) in the SAP ERP system.
    To fill fields for billing detail records, you can use the program enhancements that can be assigned to each billable item class in the Customizing activity Define Processing Rules and Program Enhancementsin the ERP system in the SAP Customizing Implementation Guide under Financial Accountuing (New) → Contract Accounts Receivable and Payable → Integration → Billing in Contract Accounts Receivable and Payable → Billable Item Management → Define Processing Rules and Program Enhancements.






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