Ansicht
Dokumentation

CRM_LRP_APP_GRA - Manage Parameters for Appointment Scheduling

You use this activity to define how the management of appointment scheduling parameters is controlled for each channel (Internet Customer Self-Service and Interaction Center). You can specify for each parameter whether it is used (Active flag), whether it relates to a mandatory field, and whether the field is displayed. You can also define a default value.

Parameter '1' for the WFM Core relates to the scheduling strategy and parameter '2' relates to the appointment interval group. Parameter '3' is not used (the Active flag is not set). All fields are mandatory fields. If you want to deactivate a field, you have to enter a default value.