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CRM_NOTIF_ADMIN - Define System Settings

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In this activity, you set up your system for processing subscriptions.

Recommendation

During going live, test your settings on a regular basis, and adapt them if required.

For more information, see SAP Library of Customer Relationship Management under Service -> Service Request Management -> Information Flow -> Notification Framework.

1. Enter for system setting MAX_SHM_LIFETIME the timeframe in seconds that is to be passed at least before the shared memory is to be refreshed again. Do not enter the time unit.

The subscriptions are cached in the shared memory.

Example

You want the shared memory to be refreshed a maximum of every 15 minutes. Enter the value 900.

1. Enter for system setting MAX_THREADS the number of parallel processes that you want to use for checking the subscriptions. This check is running when a user has changed and saved a service request.
2. Enter for system setting MFORM_FOR_NF_DOC_CHANGES the mail form that you want to use to inform the subscribers about a change or deletion of a subscription.
3. Enter for system setting PACKAGE_SIZE the number of subscriptions that you want to check with one parallel process.

Note

If there is not enough workspace available to process all subscriptions, the system waits until one of the processes is available that is previously triggered.

1. Enter for system setting SENDER_EMAIL the default sender address that you want to use for all e-mails that are sent by the Notification Framework. The system uses the default sender for the following e-mails:

• E-mails that are sent when subscriptions were changed

• E-mail that are sent to inform users about service request changes

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