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CRM_SRCL_THRES - Define Thresholds

ROGBILLS - Synchronize billing plans   BAL_S_LOG - Application Log: Log header data  
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In this activity, you define thresholds for the processing times. A threshold is a percentage value. It indicates the relation between the actual duration and the planned duration of a processing time.

Example:

In an incident, you want to indicate when 80% of the planned work duration of the initial response time has been reached. Therefore, you create a threshold Threshold 80% and assign an icon with a yellow traffic light.

In the incident, the users can then see at a glance that a critical threshold is reached. If you use the Notification Framework in addition, you can automatically send a notification when a certain threshold is reached.

You define the threshold percentage values in the meaning of #greater than or equal#. In the next activity, you group the thresholds in up to ten levels in one threshold profile. Thereby, each level caps the percentage value of the next underlying level.

Afterwards you can assign the threshold profile to a processing time.

Note

The system evaluates the threshold with class CL_CRM_SRCL_ACT_SET_ACT_THRES. If required, you can implement customer-specific rules to determine thresholds. For example, you can create thresholds that do not evaluate a percentage but duration. For more information, see activity Define Actions.

1. Define a threshold.
2. Enter the percentage of the threshold.
3. Assign an icon by using the input help.
4. In the UI configuration, make the column Threshold Icon available in the processing times assignment block.

CL_GUI_FRONTEND_SERVICES - Frontend Services   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

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