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CRM_SRVO_MOB_SP - BAdI: Service Order

CRM_SRVO_MOB_SP - BAdI: Service Order

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This Business Add-In (BAdI) is used in the CRM-MSP component.

You can use this BAdI to enhance the standard functions that are available for CRM Service Order Management which is available as part of the service functionality for Gateway to SAP NetWeaver Mobile.

This BAdI contains the interface IF_EX_CRM_SRVO_MOB_SMARTPHONE, which has the following methods:

  • CRM_BADI_SRVO_MOB_GETLIST

With this method you can return additional Service Order GUIDS (globally unique identifiers) in addition to the Service Order standard GUIDS that are returned as part of the Get List functionality, or you can filter out GUIDS through the standard structures.

For example, in the usual scenario, the Get List functionality will return a set of GUIDS based on the transaction type and service organization that is maintained in the Customizing activity Define Upload and Download Parameters for Transactional Data. This method can add more Service Orders GUIDS or filter out these GUIDS based on, for example, the service organization customization criteria which you will maintain in your own customization screens.

  • CRM_BADI_SRVO_MOB_GETDETAIL

This method will fill additional custom fields through the customer enhancement structures, which is in addition to the standard fields that are populated as part of the Get Detail functionality.

For example, the fields PROCESS_TYPE and DESCRIPTION are standard fields already present in the structure. This method will fill in additional Service Order attributes in the Service Order header section like External Reference (ZEXT_REF).

  • CRM_BADI_SRVO_MOB_CHANGE

This method will change additional data through customer enhancement structures as a part of the Change functionality.

For example, with this method you can change data in additional Service Order attributes like External Reference (ZEXT_REF) in the Service Order header section.

For more information about the standard settings (filters, single or multiple uses), see the Enh. Spot Element Definitions tab in the BAdI Builder (transaction SE18).

For information about the implementation of BAdIs in the context of the Enhancement Concept, see SAP Library for SAP NetWeaver under BAdIs - Embedding in the Enhancement Framework.






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This documentation is copyright by SAP AG.

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