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CRM_WEC_GC_RETURN - Settings for Gift Card Returns

ABAP Short Reference   Addresses (Business Address Services)  
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You make the settings listed below to enable returns of gift cards.

For returns, SAP Web Channel Experience Management uses transaction type WECR.

You make the following settings in Customizing for Customer Relationship Management under Transactions-> Basic Settings:

• In the activity Select Transaction Types, select transaction type WECR.

Under Assignment of Business Object Categories, select Sales.

Under Customizing header, select the Gift Card Process checkbox.

In the transaction type details, select the Creation With Ref. Possible checkbox and, in the Action Profilefield, enter COMPLAINT.

• In the activity Define Item Categories, create item category GCCR by copying item category G2N.

In the Action Profile field, enter RETURN_GIFT_CARD_SALES_ITEM.

• In the activity Define Item Category Determination, set up determination for the item categories GCCR and TAN.

• In the activity Copying Control for Business Transactions -> Define Copying Control for Transaction Types, set up copying of source transaction types WCBB and WCBC to target transaction type WECR.

• In the activity Define Item Categories Usages, create the item category usage GCCU(Gift Cards).

TXBHW - Original Tax Base Amount in Local Currency   rdisp/max_wprun_time - Maximum work process run time  
This documentation is copyright by SAP AG.

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