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FDM_VC_TFDM_DEF - Define Default Values for Creation of Dispute Cases

FDM_VC_TFDM_DEF - Define Default Values for Creation of Dispute Cases

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Set the default values for the attributes on the dialog screen for creating a dispute case in Financial Accounting processes.

You can configure the default values for the attributes on the dialog screen for creating a dispute case in Financial Accounting processes. Additionally, the category can be derived as a fundamental value for creating a dispute case that is not ready for input in the dialog box.

Customizing in Dispute Management must be fully maintained.

  1. To enter the default values for creating dispute cases, in the "Company Code" view, place the cursor on the selected company code.
  2. On the overview screen, first define the case type to be used to create dispute cases later.
  3. Choose Detail. On the detail screen for the company code settings, make the following settings:
  • Selection of a category

  • Default value for the reason for the dispute case

  • Default value for the priority

  • Determination rule for the default value for the external reference. The system enters the first line item field in the external reference. If there is no entry in this field, the second field specified is used, and so on.

  1. In the “Reason Code” view, you can now override the default value for reason and priority from the company code settings based on the reason code. Then when creating a dispute case in FI, the system searches for a setting for the reason code and applies the values found as default values. However, if it does not find this setting, the default values from the company code are used.

The settings under 3 and 4 are not necessary; they simplify the entries that the collection specialists have to make when creating dispute cases.






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