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FDM_V_TFDM_CUSTDISP - Process Settings for Customer-Disputed Objects in Dispute Cases

CL_GUI_FRONTEND_SERVICES - Frontend Services   General Material Data  
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In this IMG activity, you can process settings for customer-disputed objects in dispute cases.

You have carried out Customizing in Dispute Management fully. In particular, you have prepared the case types for adding customer-disputed objects.

• The attribute profile used in the case type must contain the attributes Customer-Disputed Amount (FIN_CUSTDISP_AMT) and Currency of Customer-Disputed Amount (FIN_CUSTDISP_CUR).

• The case record model used in the case type must contain the structure node Customer-Disputed Objects with the model node Invoice, Credit Memo/Overpayment and Billing Documents.

To add customer-disputed objects to dispute cases, firstly define the company code and case type for which you want to use this function.

You can also control whether the relevant invoice for a residual item (or the invoice itself) is automatically proposed as a customer-disputed object or added to the dispute case. You have the following options:

• Add the invoice automatically to the line item list and document display transactions
  Set this indicator if you want the relevant invoice to be proposed as customer-disputed when you create a dispute case from the following transactions.

• Display Document (FB03)

• Change Document (FB02)

• Customer Line Item Display (FBL5N)

• Add invoice automatically to clearing transactions
  Set this indicator if you want the relevant invoice to be proposed as customer-disputed when you create a dispute case from the following transactions.

• Add invoice automatically to dispute case processing
  Set this indicator if you want the relevant invoice to be added as customer-disputed when you include open items from dispute case processing (UDM_DISPUTE).

If you support the inclusion of customer-disputed objects for the combination of company code and case type, the system proposes the invoice automatically as a customer-disputed object when it creates dispute cases from the transaction Customer Lists - Processing Receivables.

ABAP Short Reference   BAL Application Log Documentation  
This documentation is copyright by SAP AG.

Length: 3009 Date: 20240523 Time: 214912     sap01-206 ( 47 ms )