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GRPC_SETREMIND - Maintain Workflow for Reminders and Escalations

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In this Customizing activity, you can set up reminders and escalations in Process Control. This is a valuable monitoring tool that stakeholders and workflow owners (recipients) can use to ensure that their control objects are processed appropriately. You can set up:

• Reminders for automated testing and monitoring, which includes semi-automated test and pending reviews of rules

• Escalations for dates that are past due; generally, you can set up escalation for control design, assessments of controls and processes, entity-level controls, manual testing, and such others

The recipients of the reminders and escalations can be process owners, subprocess owners, automated test reviewers, and internal auditors, along with specific activity owners such as self-assessment reviewers and entity-level control (ELC) reviewers. In addition to this, reminders and escalation can be sent to specific role owners and internal audit managers.

You have necessary authorization for development and workflow maintenance of Process Control.

You can set up reminders and escalations as specified below:

1. On the Application Components tab page search for the application component, GRC-SPC. A list appears displaying the Process Controlsfolder and Multistep tasks subfolder.
2. Select a multistep task that you want to set up reminders and escalations. The right pane of the screen displays the task details.
3. Under the Taskcolumn, select a task folder, and then double-click the folder. The Workflow Builder screen appears in the change mode.
4. In the Navigation Area pane, select the step that requires reminders and escalations.
   
   Note: Steps with the Arrowcan be set up with reminders and escalation. The right pane is active and displays the Task ID and the associated step.
5. To set up a reminder, select the Requested End tab page, or to set up an escalation, select the Latest End tab page, as requierd.
6. You can set up the date and time using the following options:

• Recommended Option: You can define the expression for a reference date within a workflow container. Several dates related to the planning activity are available to support this option. Select Expressionfrom the Reference date/timedropdown menu to activate the Dateand Timefields.

• You can define a fixed amount of time after creation of the work item or the workflow.

1. Press the F4key. The Expression for reference datedialog box appears.
2. Select a relevant date (highlighted in green), and then enter the number of days after this reference date you want the reminder or escalation to be sent.
3. Select Time field, and select Day(s)from the dropdown list .
4. Enter the number of days after the issue plan end date that the reminder is sent.
5. In the Action pane, select Recipient of messag when requested end missed, and then choose either Expressionor Rule.
6. For Expression: select the recipient from the workflow container. Subsequently, this becomes a case for the owner of the workflow.
7. For Rule:
1. Select a rule. (for example, 75900004)
2. Choose Binding (Does Not Exist) to display a workflow to rule table.
3. You must carry over two objects from the workflow to the rule, and then assign the mapping for the two objects. The status of the binding displays Exist and the icon changes from white to green.
8. To make changes to the workflow, choose the first check .
9. Make your changes and then choose OK.
10. To activate the workflow, choose Activation.
    
    Note: As needed, use development request to transport changes from the Development system to the QA system and subsequently to the Production system.

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Length: 5570 Date: 20240523 Time: 191535     sap01-206 ( 83 ms )