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GRRMRESPONSEISSUE - Set Up Response Notification Recipient for Issue

GRRMRESPONSEISSUE - Set Up Response Notification Recipient for Issue

CL_GUI_FRONTEND_SERVICES - Frontend Services   BAL_S_LOG - Application Log: Log header data  
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This organizational activity explains how to create ad hoc issues for a response. When an issues gets the status Closed, the completeness of the related response is updated in Risk Management. The formula for the completeness calculation is:

Response completeness = Number of closed issues for the response / Number of all issues for the response

As soon as completeness reaches 100%, an e-mail notification is sent out to the risk owners or risk managers involved, enabling them to edit the response effectiveness.

SAP delivers standard workflow rules which can be overwritten.

The standard rule is based on business event 0RM_RESP_AHISSUE_UPDATE. You can check the setting of this business event via transaction SM30, view GRFNAGENTSLOTV. Please note that the business event is linked with the entity RESPONSE and activity 01. This means that all roles with authorization for entity RESPONSE and activity 01 are selected as recipients when the notification is sent out.

Check the list of roles via transaction S_BCE_68001423 as follows:

  1. Enter the authorization object 1 = GRFN_API as the first parameter.
  2. Click the Entry values pushbutton.
  3. Enter the authorization entity = RESPONSE as the next parameter.
  4. Finally, enter the parameter Activity = 01.
  5. Now run the transaction.
  6. The list of roles that receive a response notification is displayed.

If you wish to set up your own rule, call the Customizing activity Maintain Custom Agent Determination Rules. There you must create a new entry for the business event 0RM_RESP_AHISSUE_UPDATE and link it with the desired role. After this, users with the authorization for the role and the object will receive the corresponding e-mail.






General Data in Customer Master   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
This documentation is copyright by SAP AG.

Length: 2130 Date: 20240523 Time: 214836     sap01-206 ( 74 ms )