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GRRMRESPONSENOTIFISS - Set Up Issue Response Notification Text

Vendor Master (General Section)   ROGBILLS - Synchronize billing plans  
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This organizational activity describes how to enable workflow rules for e-mail notifications on issues.

If an issue is created for a response, an e-mail notification is sent out when the issue reaches the Closed status. The purpose of the notification is to alert the risk owner / risk manager about this issue, so they can change the effectiveness of the response if necessary.

SAP delivers standard e-mail texts which can be edited by the customer using transaction SE61.

1. Check the definition or formulation of the standard text using transaction SE61 as follows:

• Document class: General Text

• Document name: GRRM_RESP_AHISSUE_UPDATED
  

Each e-mail text is assigned to a message class. When the email is sent out, the notification engine searches for the text using the message class. The text is linked with message class 0RM_RESP_AHIS_UPDATE. This can be checked via transaction SM30, view GRFNVNOTIFYMSG.

1. To set up your own e-mail texts, define them via transaction SE61 (for example, using the document class General textand the document name = Z_RESP_AHIS_UPDATED). You can insert data values in the text via the following placeholders:

Placeholder	Meaning
%RESPONSE%	Response technical ID
%RESPONSE_T%	Response name
%ISSUE_VER_ID%	Issue technical ID
%ISSUE_T%	Issue name
%EFFECTIVNESS%	Effectiveness value
%COMPLETION%	Completeness value

1. Call up the Customizing activity Maintain Notification Messages. Create a new entry for the message class 0RM_RESP_AHIS_UPDATE and link it with your previously defined text, for example, Z_RESP_AHIS_UPDATED.

%COMPLETION%

BAL Application Log Documentation   ABAP Short Reference  
This documentation is copyright by SAP AG.

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