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HR_LSO_M1C8D1E21A7 - Specify Correspondence Control Options per Delivery Method
ROGBILLS - Synchronize billing plans Addresses (Business Address Services)This documentation is copyright by SAP AG.
In this IMG activity, you can specify rules to control output of correspondence per delivery method.
Notification groups combine activities that should be handled in the same way in request-based correspondence. The rules you define here determine how the activities in a given notification group are handled. The rules specify:
- To whom correspondence is sent - for example, to a learner
- What correspondence is sent -for example, confirmation of participation
- How correspondence is sent - for example, by e-mail
- When correspondence is sent - for example, automatic output
The rules depend on the business process upon which request-based correspondence is based. In other words, there is one rule that applies only to business processes that affect a course or course type with a given delivery method.
You can define course-specific or course-type-specific rules using the Correspondence Control Options infotype (5048). These rules can apply to a specific course, course type, or to all courses of a given course type. The system applies the rules to the objects in the following hierarchical sequence:
| Hierarchy | Object |
|---|---|
| 1 | Course |
| 2 | Course type |
| 3 | Delivery method |
Rule Hierarchy
- Course-type-specific rules override delivery-method-specific rules completely.
- Course-specific rules override course-type-specific and delivery- method-specific rules completely.
Rules specific to the delivery method, the course type, and the course form the basic framework of correspondence control options. If notifications have to be output to a notification group and a recipient role, output must be defined either in this IMG activity or in the Correspondence Control Options infotype (5048).
The BAdI for correspondence control ( LSO_CORRESPONDENCE41) enables you to define more detailed rules based on the data of the business processes.
For example, you can suppress output of correspondence, you can change or adjust default values for correspondence.
The system processes the rules in the same way for both automatic and manual correspondence.
In the case of correspondence requests that are in the correspondence worklist, you can review some of the default values (such as the output medium or the recipient).
If you create customer rules, you must ensure that they are clear for the user. The administrator processing correspondence must be able to rely on the fact that the right notification is sent every time. You should avoid outputting unnecessary notifications. When you use the output medium SMS, ensure that you assign it a suitable correspondence type. Transfer of large volumes of data using this medium can drive costs higher.
You want to use request-based correspondence and you have entered X in the switch HRLSO CRPSP.
The notification groups, recipient roles, and correspondence types that you want to use already exist in the system.
If you want to use the output control rules delivered in the standard SAP system, you do not need to carry out this IMG activity.
If you want to use customer rules to control output of correspondence, proceed as follows:
- Select the delivery method for which you want to specify rules.
- Choose New Entry or copy an existing one as a template.
- Enter data as required. In the rule you create, you specify:
- The notification group to which the rule applies
- The recipient role to whom correspondence is sent
- The correspondence type that is sent
- The output medium, that is, how the correspondence is sent
- The automatic setting, that is, whether the correspondence request is automatically transformed into an output request or not.
- From a technical point of view, you can select any combination of notification group, recipient role, correspondence type, and output medium. However, not every combination of these makes sense from a business point of view.
- The recipient role and correspondence type depend upon which business processes are combined in the notification group. For example, only certain correspondence types can be used with the output medium SMS (short message).
- It is not useful to define a notification group for prebookings with the delivery method WBT.
- The SAP system does not perform a check for such semantic logic.
You want to send a learner an SMS to confirm a booking for a classroom training course. In addition, you want to send a detailed message to the learner by e-mail.
ABAP Short Reference Addresses (Business Address Services)
This documentation is copyright by SAP AG.
Length: 6688 Date: 20240523 Time: 221119 sap01-206 ( 98 ms )
