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ISMSD_IAC_COMPL - Define Variants of the IAC Create Complaint

ISMSD_IAC_COMPL - Define Variants of the IAC Create Complaint

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In this step, you define variants of the Internet application component 'Create Complaint'.

Before you can make these settings, you must carry out the step Identify and Check Business Partners in the section Internet Application Components (IACs).

Maintain the data required under a key of your choice:

  • Enter a description of the variant. This is not used to control processing but simply makes the variant easier to identify. For example, the description could roughly outline the process flow for the variant.
  • Enter the problem or complaint reason for the variant. The complaint reason is a required field for the complaint order, so a complaint reason must be supplied, either from the Customizing settings or by entering the customer. If you specify a complaint reason here, the system uses it to preassign the complaint data for the individual orders. If no further changes are made to this data in the Internet, the preassigned complaint reason is inserted in the complaint order. If you want to enable the customer to choose the complaint reason, have the corresponding field displayed in the HTML template. You can do this for each order individually or for all orders at once (please see the documentation).
  • Specify the complaint result. This is an optional field. As in the complaint reason, the entry can be taken from a Customizing setting or can be maintained by the customer.
  • Specify the cause of the problem message. This too is an optional field.
  • Specify the complaint category. Possible values for this field are subsequent delivery, credit memo, liability account or no action. The complaint category is a required field. You can define variants with a specific complaint category by selecting a complaint category here and not removing the field from display in the HTML template. If you want the customer to be able to choose the complaint category, display the field in the HTML template. You can also specify this for individual orders or for all orders at the same time. A group of radio buttons or an HTML select field are to be recommended, depending on the design of the page.
  • Specify the number of days for which a complaint can be registered. This value determines the number of past calendar days for which a complaint can be created. You can have the system fill an HTML select field for choosing the start and end of complaints dynamically.
  • Specify the number of days for which a complaint can be made in publication days. Unlike the above setting, this setting only counts the publication days for the current order. You can have the system enter the specified number of last publication days dynamically in an HTML select field in the HTML template for all a customer's orders.
  • Specify whether or not the complaint is only to be possible for valid publication days for the order. This indicator is directly linked to the setting of the number of publication days for which a complaint can be created. It determines how the HTML select field is filled dynamically for the complaint period. If the indicator is selected, the validity date of the order is taken into account. This means, for example, if the order has only been valid for 4 publication days, the select field is only filled with these four values even if the setting above specifies that 10 publication days are to be displayed. If the indicator is not selected, the last 10 publication days are displayed for an order regardless of its validity.
  • Specify whether or not the complaint is only to be created for one day. This allows you to define a variant in which the customer only has to specify the complaint start. The start date is entered automatically as the complaint end. In a further step, you could also hide the complaint start. The current date is entered here as default. This means, for example, that you can define variants for subsequent delivery of the current issue of a daily newspaper.
  • Enter an initial country.
  • Enter the destination for data on complaints from the Internet. This determines whether a complaint is to be created directly from the customer's entries or whether the data is to be stored temporarily for checking or processing. You can use program RJKWWWTEMP_COMPL to process data stored temporarily.
  • Specify whether or not a log record is to be created when complaints are created from the Internet (or during postediting).

The URL used to call the Internet application must be as follows:

http://.../scripts/wgate.dll/jkwww05/!?okcode=strt&key_compl=w1

Please replace the variable w1 in the URL with the key you chose for the entry you defined in this step.






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This documentation is copyright by SAP AG.

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