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ISM_CIC_JEHVD - Define HTML Customer Overview

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In this activity, you define the data to be displayed in the HTML customer overview. To do so, you create an HTML data selection in which you define the data objects and corresponding attributes that are available for the HTML customer overview. Data objects and attributes that are activated in this HTML data selection are used to create the field list for the customer overview and can then be accessed as Business HTML fields in your HTML template for the customer overview on the Internet Transaction Server (ITS).

To create the HTML data selection, proceed as follows:

1. Select the structure you require and then the data objects in the structure that are to be displayed.

Deactivate data objects that are not to be used.

1. Activate attributes that you want to use in your HTML template for each object type by selecting the Value expression field.

If you do not activate any attributes here, the system activates all attributes for the object type by default.

As an alternative to activating specific attributes on the first tab page, you can also use the second tab page and deactivate attributes.

The function module field is not currently used.

You must advertise the EWHV and ISU_GLOBAL Internet services on your ITS before you can use the HTML customer overview.

Deactivate any object types and their attributes that are not used on your HTML overview to improve performance.

Copy and maintain your own data selection in the X*, Y* and Z* customer name space.

In addition to the HTML data selection, the following activities must also be performed to create an HTML-based customer overview.

1. Set up service on the ITS

To use the HTML customer overview, you must first set up a service on the ITS. Create the service file and service folder by checking out the EWHV service. Use the SAP@Web Studio to do so.

Additional information on the SAP@Web Studio is found under Help -> SAP Library -> Cross-Application Components -> SAP Internet Applications -> SAP@Web Studio.

1. Create HTML template for customer overview

Create an HTML template under the SAPLEWHV_<xxx>. HTML key in the service folder.

Replace the placeholder with the name of the HTML data selection. You can use the ISMAM_ORDER.HTML (IS-M/AM orders) or ISMAM_COMPLAINT.HTML (IS-M/AM complaints) HTML templates provided by SAP in the WEB repository.

You can now access attribute values for all attributes in the HTML template that you activated in the appropriate data selection. Special Business HTML functions that are defined in the EWHV_FUNCTIONS.HTML file are used to perform this access. You must incorporate these functions using an include ("ewhv_functions").

Business HTML functions are used to access attribute values and navigate between objects. Examples provided provide more detailed information on how they are used. In future, automatic generation of HTML templates will also be possible.

The HTML customer overview is displayed in the browser under the following URL:

http:// /servicename/!?~okcode=+objkey=

Example

You have created the HTML data selection XOV1 and service EWHV. Access the following URL: http://ITS1.company.de/scrips/wgate/ewhv/ !?~okcode=+objkey=0000004711

Note that a numerical customer number in the URL must contain the leading zeros.

1. Use of the HTML customer overview (in the CIC application area)

The HTML customer overview can be integrated in the CIC application area. Choose the following in Customizing: SAP Media -> Customer Interaction Center -> Maintain Standard Settings for Navigation and Application Areas and insert the CUSTINFO component.

Create a configuration for the CUSTINFO component in Customizing under: Customer Service -> Customer Interaction Center -> Component Configuration -> Application Area -> Maintain HTML Configuration for Application Area. Enter the entire URL (see above) excluding the OBJKEY parameter in the external URL field. Create two external parameters:

• Parameter CLASSID with editor sequence 1

• Parameter OBJKEY with editor sequence 2

The system enters the value for the CLASSID and OBJKEY parameters automatically when the program is run and accesses the customer overview for the current customer in the CIC.

The HTML customer overview can also be used as an access from the action box or the context menu.

Further notes

Identical data is also evaluated in the CRM customer information sheet. Refer to OSS note 439334.

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