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POBJ_004 - Assign Case Types and Classes to Users

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In this IMG activity you assign the case types and classes to a particular user for the previously defined individual levels.

These settings provide the process object framework with information about the case types that are defined for the various users.

Enter a case type for the required levels. Either assign a customer class to the level or set the relevant indicator to use the standard class.

Note the following:

• You must define a level 1. Case type and class details are also mandatory for level 1.

• Levels 2 and 3 are optional.

• You can only create an entry for level 3 if you have created an entry for level 2.

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