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SIMG_SSR_0053 - Maintain complaint result

ROGBILLS - Synchronize billing plans   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Table OIRECOMPRES

In this step you:

1. Maintain complaint results. You select a complaint result after investigating a complaint received from a clearing house.
2. Link complaint actions to complaint results.

At business location 1 a purchase was made by a customer with a VISA card. The clearing house makes a complaint about this transaction, claiming that the VISA card number was listed in the relevant black list and that the payment card should therefore not have been accepted as payment at the service station.

The oil company investigates the complaint and finds that the card number was on the blacklist that the service station partner had on site. The service station partner should therefore have checked the black list and refused to accept the VISA card as payment. Thus the complaint result specifies that the service station partner is responsible.

This complaint result means that the following actions must be taken and must therefore be linked to the complaint result.

• Reverse postings to the service station partner account

• Bill the service station partner for the transaction amount

• Reverse the relevant postings in accounts receivable and clearing accounts, as well as the postings of disagio fees

The complaint actions must have been defined in the Maintain complaint action step.

PERFORM Short Reference   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Length: 1746 Date: 20240523 Time: 171007     sap01-206 ( 35 ms )