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SOLMAN_BP_INFORMATIO - Information and Configuration Prerequisites

TXBHW - Original Tax Base Amount in Local Currency   Addresses (Business Address Services)  
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Each person in CRM-based processes is identified as a business partner, and has this ID throughout the process. The business partner ID creates the connection between a system user and a business partner.

You need these activities for all CRM-based scenarios in the Solution Manager:

• Service Desk

• Issue Management

• Change Request Management

• Job Scheduling

• Sold-to Party (Auftraggeber: mainly for system houses): Company for which systems are maintained (Reporting Organization) whose messages are sent to the Service Desk. The partner function answers the question: "Which customer pays for the service transaction?"

• Support Team: The partner function answers the question: "Which support team is responsible for processing the message further?"

• Company Employee: Employees who create, process or forward messages. The employees must be assigned to a position in an organization, so that they can be assigned to business transactions, etc. The partner function answers the question: "Which support team member is the message processor?".

• Administrator:The partner function answers the question: "When maintenance is required, who is the administrator?"

• Key User (Reporter): The partner function answers the question: "Which user created the message?".

• Company employee: Employee who creates, processes or forwards Issues/Tasks/Top Issues. The partner function answers the question: "Which support team member is the processor of the issue?"

CPI1466 during Backup   ABAP Short Reference  
This documentation is copyright by SAP AG.

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