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SOLMAN_CF_PROBLEMANA - Troubleshooting: Configuration Service Provider

SOLMAN_CF_PROBLEMANA - Troubleshooting: Configuration Service Provider

rdisp/max_wprun_time - Maximum work process run time   BAL_S_LOG - Application Log: Log header data  
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This information helps to analyze problems in Service Desk for Service Provider customizing. The checklist helps you check the settings.

As Service Provider preconfiguration customizing is based on the standard Service Desk, it must be configured. The service provider preconfiguration settings differ mainly in the attributes of procedure type SLFN, especially the profiles.

A) Check the entire standard customizing:

Basic IMG settings, especially:

  1. Business Partner
  2. iBase
  3. Number Range

Attributes of procedure type SLFN

Select the procedure type SLFN by double-click in the Procedure Type Definitions, and check the settings.

  1. General
  • Business transaction type: BUS2000116 Service procedure

  1. Product determination
  • Always check Product ID:,,NOT set

  1. Profiles
  • Text schema: ,,,,SLFC0001

  • Partner schema:,,,,SLFC0001

  • Status schema:,,,,SLFC0001

  • Partner function ORG:,,0001 Ordering party

  • Deadline profile:,,,,,,SLFN_HEADER

  • Action profile:,,,,AI_SDK_STANDARD

  1. Procedure numbering
  • No. rnge object: ,,,,CRM_SERVIC (Service procedure CRM)

  • No. rnge no. int.:,,,,01

  • No. rnge no. ext.:,,,,02

  • Early no. assgnmnt:,,,,set

B) If you have not made these settings, make them. For details of the entries, see attachment to SAP note 1050148.






General Data in Customer Master   General Data in Customer Master  
This documentation is copyright by SAP AG.

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