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SOLMAN_OWN_PART_FUNC - Use of Own Partner Functions

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This IMG activity specifies user partner function data which differs from the default values, in the general user settings. You must specify this data if you use your own partner functions for the reporter and processor of a Service Desk message in the Solution Manager.

You have created your own partner functions for the reporter and the processor of a Service Desk message, which differ from the default values.

To use your own partner functions, you must make the following user settings:

For user reporter partner function:

1. Call the transaction DNO_CUST04.
2. Choose New Entries.
3. Enter the following values:

• Field name: PARTNER_FCT_DESC_CREA

• Description: User partner function for the reporter (CREA)

• Field value: Enter the abbreviation which you used when maintaining the partner function.
  Note: The field value must be upper-case.

1. Save your entries.

For user processor partner function:

1. Call the transaction DNO_CUST04.
2. Choose New Entries.
3. Enter the following values:

• Field name: PARTNER_FCT_DESC_PROC

• Description: User partner function for the processor (PROC)

• Field value: Enter the abbreviation which you used when maintaining the partner function.
  Note: The field value must be upper-case.

1. Save your entries.

Note: Maintain/display your partner functions with the transaction CRMC_PARTNER_FCT or SPRO → SAP Reference IMG → SAP Solution Manager: Implementation Guide → SAP Solution Manager → Scenario-Specific Settings → Service Desk → Partner Schema → Define Partner Functions.

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