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SOLMAN_QCSD_INTERFAC - Configure Interface

SOLMAN_QCSD_INTERFAC - Configure Interface

ABAP Short Reference   Addresses (Business Address Services)  
This documentation is copyright by SAP AG.
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This IMG activity configures the interface between the SAP Solution Manager service desk and the external service desk.

  1. Choose Add.
  2. Enter a name for the external service desk system.
  3. Select the logical port which you created in the previous IMG activity.
Apply the entries.
The system automatically calls the external service desk system. Following a successful call, the system reads the service desk ID of the service desk and displays it in the list.
Choose the type of the external service desk.
If you:
  • want to create a normal connection to the external service desk, choose the type Standard.

When you first create a message and send it to the external service desk, a dialog appears in which you need to choose the destination. If you have activated the Adapter for Quality Center, set the flag for QC.
  • are a service provider and want to connect a customer, choose Service Provider Customer. In this case, you can only receive and answer messages.

6. Choose the method for determining the reporter.

7. Take note of the corresponding options:

  • New BP if none with same e-mail address exists: The system creates a new business partner if one cannot be identified unambiguously from the e-mail address.

  • BP of the system user: The system uses the business partner of the RFC user as the reporter

  • No BP entered as reporter: If the field remains empty, the message is not assigned to a reporter

  • Only BP with same e-mail address as reporter: The system assigns no business partner as reporter if one cannot be identified unambiguously from the e-mail address.

See: Creating Business Partners in the SAP Solution Manager Security Guide in the Service Marketplace
-> SAP Components -> SAP Solution Manager <current release>.
  1. Choose your entry and check the configuration.
  2. Perform the IMG activity Define Value Mapping for Service Desk Interface.
·,,Solution Manager <-> External Service Desk.
  1. Choose Generate Default Mapping -> Do Not Overwrite Old Values.
  2. Activate the configuration.






ROGBILLS - Synchronize billing plans   ABAP Short Reference  
This documentation is copyright by SAP AG.

Length: 2844 Date: 20240523 Time: 170525     sap01-206 ( 34 ms )