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SOLMAN_SDESC_STATUS - Specify Customer Time Status

SOLMAN_SDESC_STATUS - Specify Customer Time Status

General Data in Customer Master   General Material Data  
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Customer times are specified by the user status. The time which an incident has, for example, the status 'Customer Action', does not affect the SLA calculation. You can specify non-default definitions. This may be necessary if you use application statuses which are not delivered with the Solution Manager.

  • You have performed the basic configuration of your Service Desk.
  • The configuration of the status profiles of the transaction types relevant for the Service Desk.
  • The previous SLA configuration steps have been performed.

Add a data record to the list for each user status for a non-relevant (customer) duration, the name of the status profile and the status code (E*) .






SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   PERFORM Short Reference  
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