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SOLMAN_SD_AUTOMESSAG - Set Up Automatic Forwarding of Messages

General Material Data   General Data in Customer Master  
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You want to automatically forward messages to another support team. This function offers you the following options for doing so:

• Automatic setting of the status for forwarding

• Automatic deletion of the current processor of the message

• Automatic forwarding to the support team

The action is supplied with the following parameters:

• USER_STATUS: Status that is set during forwarding (default E0010).

• SUPPORT_TEAM: Support team that is set for forwarding. Enter the partner number with leading zeros (10 digits).

• PARTNER_FCT_TEAM: Partner function for the support team in the message. If the parameter is not set, the system uses the default partner function from transaction DNP_CUST04 (parameter PARTNER_FCT_TEAM).

• PARTNER_FCT_PROC: Partner function for the message processor in the message. If the parameter is not set, the system uses the default partner function from transaction DNO_CUST04 (Parameter PARTNER_FCT_PROC).

• RULE: Rule for support team determination (default: AC35000139). The determination using the rule is only relevant if parameter SUPPORT_TEAM is not set.

1. Choose the corresponding action in your action profile: <Name action profile >-MSG_DISPATCH.
2. Remove the checkmark in the inactive column.
3. Navigate to the processing types and set the parameters according to your requirements.

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This documentation is copyright by SAP AG.

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