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SOLMAN_SD_INFORMATIO - Information and Configuration Prerequisites

SOLMAN_SD_INFORMATIO - Information and Configuration Prerequisites

CL_GUI_FRONTEND_SERVICES - Frontend Services   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
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The Solution Manager Service Desk is based on CRM 5.0.

The IMG activities to configure the Service Desk set-up a STANDARD configuration. You use the Service Desk, and have an SAP customer number.

Even if you are a Service Provider, you must make the basic Service Desk settings, under the node: Service Provider-Specific Settings.

You must Configure the Basic Settings before the scenario-specific configuration. All basic settings are made.

You have:

When you have made the scenario-specific settings, check all standard settings in the IMG activity: Checklist: Standard Service Configuration"

Customizing Concepts

  • Transaction type
The transaction type SLFN determines the business context in which a transaction type (e.g. service) can be used. One transaction type is the "main" transaction type, and is not hierarchically related to other transaction types.
  • Text schema
The text schema is a text type container (for example system data), which is assigned to text objects (CRM_ORDERH). The text schema is then assigned to the transaction type. This ensures that the text types can be displayed in documents.
  • Partner schema
The partner schema determines which partners are in the business process, for example partner function 00000001 (sold-to party), etc. Partners are determined separately for each partner function.
  • The Sold-to Party is determined by the installation component (iBase).

  • The key user is determined by the user (SU01) who created the message in the system.

  • The message processor is determined by the user who processes the message, when it saved.

  • The support team is determined by rule 13200137 CRM_DNO_1, which is applied when the document is saved.

  • Action profile
Communication between CRM service transactions and the subsequent basis message is controlled by the Action profile, in both directions.
  • Organization model
The model reflects the functional organization structure of the firm.





Addresses (Business Address Services)   TXBHW - Original Tax Base Amount in Local Currency  
This documentation is copyright by SAP AG.

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